support_agentSupport

We Are Here to Assist You

Whether you need help with your profile, have a technical question, or want to report an issue, our dedicated support team is ready to help.

Send Us a Message

Please fill out the form below. We aim to respond to all inquiries within 24-48 hours.

Security check: What is 7 + 6?

Your details are secure. We never share your information with third parties.

Frequently Asked Questions

Registration

How do I create a profile?

Use the Register flow and complete all profile sections including partner preferences. Profiles become visible after required checks.

Profile & Approval

How long does profile approval take?

Profile approval typically takes 24-48 hours. Our team manually reviews each profile to ensure quality and authenticity. You will receive an email notification once approved.

Privacy & Safety

Is my information kept confidential?

Absolutely. We take privacy very seriously. Your contact information is never shared without your explicit consent. Only after you accept an interest will contact details be exchanged.

Search & Matching

How does matching score work?

Matching score combines configured weights such as age, location, sampradaya, education, diet, and other profile alignment factors.

Profile & Approval

Can I change my profile after approval?

Yes, you can update profile fields anytime from your profile page. Major changes may require re-approval by admin.

Account & Activity

What happens if my profile is inactive for 45 days?

Profiles can be auto-deactivated after extended inactivity. You can reactivate by logging in again.